Retail Escrow Associate - Hybrid Work Schedule
National Cooperative Bank National Cooperative Bank Hillsboro, OH Hillsboro, OH Full-time Full-time From $34,000 a year From $34,000 a year 14 hours ago 14 hours ago 14 hours ago The Retail Escrow Associate responsibilities include PMI processing, loss drafts.
HOA payments, transfer of title, escrow analysis, property tax payments, adjustable-rate (ARM) changes, for all mortgage loans.
This includes reviewing the setup of new loans and ensuring delinquent taxes for non-escrowed customers are paid.
Responsible to ensure accuracy of ARM loan setup and verify rate changes are correct.
Daily printing & mailing, including verification of all correspondence sent to customers on tax, escrow analysis and rate change information.
Verifying tax & insurance information and providing escrow analysis for other teams on request.
Performing system updates and maintenance.
Provide backup for team members and ensuring compliance with regulatory, investor, federal and state laws.
he Retail Escrow Associate is to oversee the escrow analysis process, property tax process and adjustable-rate mortgage (ARM) process, disburse PMI premiums, HOA dues, and process Loss Drafts for all mortgage loans.
The escrow analysis process includes the initial escrow analysis, the annual review of escrow analysis statements, processing escrow analysis for modifications or for increases/decreases in taxes, insurance, or homeowners' association fees, and disbursements of surpluses in the escrow account.
The property tax process includes the timely payment of all taxes, setup of escrow payments, and payment of delinquent taxes.
This position works with Core Logic Tax Service to setup new loans, remove closed loans and ensure delinquent taxes for non-escrowed customers are paid including force placing escrow when necessary.
The position is responsible to ensure accurate ARM loan setup with correct rates changes, including the change of interest only loans to a principal and interest payment for the first interest change date.
They also complete daily printing and mailing, including verification of all correspondence sent to customers with regards to tax, escrow analysis and rate changes, providing tax & insurance information for originations, answering customer calls and providing superior customer service for all loans.
Responsibilities also include ensuring PMI and loss draft insurance processing is completed in a satisfactory manner, according to Bank policy, investor requirements and federal/state laws.
Responsible for the tracking, maintaining reconcilement of private mortgage insurance (PMI) or other insurance as required.
Responsible for multiple aspects of PMI insurance including reconciling monthly PMI invoices from various providers, terminating PMI based on state and/or Federal law, assisting customer's inquiries for cancellation, mailing of PMI disclosure notices, activating PMI certificates during origination/closing, track and report terminated PMI for Fannie Mae loans per Federal Regulations.
Other duties include tracking and processing Loss Drafts, HOA disbursements and reporting the interest earned as required.
Manages the escrow accounts for all consumer mortgage loans:
Performs an initial analysis on new escrowed loans Verifies the accuracy of the annual escrow analysis statements Disburses any escrow surpluses to the consumer Process escrow analysis for default management for modifications Process escrow analysis for loans that have an increase or decrease in their insurance premiums, tax bills, and or homeowner's association fees and adjust the escrow monthly payment accordingly.
Provides excellent customer service by responding promptly and courteously to escrow inquiries 20% Administers the escrow tax payments for all consumer mortgage loans Protects NCB against tax liens by paying tax bills for escrowed consumer mortgage loans on a timely basis.
Work closely with Core Logic Tax Service to add new loans to the database and cancels closed loans from the data base.
Monitors delinquent taxes for non-escrowed consumer mortgage loans.
Communicates with consumer on delinquent taxes, pays delinquent taxes on loans that remain delinquent and establishes an escrow account.
Manages the monthly taxes due spreadsheet to ensure all taxes have been paid.
15% Specializes in adjustable-rate analysis by reviewing and analyzing adjustable-rate notices for accuracy; ensures ARM loans are setup correctly, correct rate changes, to include the changes from interest only loans to a principal and interest payment, for first interest change date.
Answering customer inquiries.
15% Disburse all PMI, HOA, and force-placed insurance premiums, track PMI loans to ensure the PMI Certificates are current and update DNA Servicing system.
Responsible to insure proper termination, disclosure mailings and reconcilement of PMI loans daily.
Reports terminated PMI based on Federal Regulations to Fannie Mae.
Activates all PMI certificates during originations.
15% Accountable for processing and tracking Loss Draft accounts.
Ensures all repairs and payments are processed according to guidelines and tracked for monthly reconciling.
Monthly reconciles all Loss Draft accounts for investor reporting.
15% Customer Service inquiries via telephone, e-mail, and in person.
Also, responsible for various internal database requests and to respond within required benchmarks.
Provide backup to other Retail Servicing team members.
10% Completion of monthly benchmark reporting, data warehouse reports as required.
10% Minimum
Qualifications:
Prefer an associate degree in accounting or business with two years minimum loan and customer service bank experience.
Prefer a minimum of two years loan and customer service bank experience.
Candidate must possess a vast knowledge of Microsoft Excel, Word, and Visio with strong communication and customer service skills and the ability to multitask.
Must be able to work independently and have strong analytical skills.
Job Type:
Full-time Pay:
From $34,000.
00 per year
Benefits:
401(k) 401(k) matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance Parental leave Professional development assistance Referral program Relocation assistance Retirement plan Tuition reimbursement Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
Hillsboro, OH 45133:
Reliably commute or planning to relocate before starting work (Required)
Experience:
banking:
1 year (Preferred) Customer service:
1 year (Preferred) finance:
1 year (Required) Work Location:
Hybrid remote in Hillsboro, OH 45133.
Estimated Salary: $20 to $28 per hour based on qualifications.
HOA payments, transfer of title, escrow analysis, property tax payments, adjustable-rate (ARM) changes, for all mortgage loans.
This includes reviewing the setup of new loans and ensuring delinquent taxes for non-escrowed customers are paid.
Responsible to ensure accuracy of ARM loan setup and verify rate changes are correct.
Daily printing & mailing, including verification of all correspondence sent to customers on tax, escrow analysis and rate change information.
Verifying tax & insurance information and providing escrow analysis for other teams on request.
Performing system updates and maintenance.
Provide backup for team members and ensuring compliance with regulatory, investor, federal and state laws.
he Retail Escrow Associate is to oversee the escrow analysis process, property tax process and adjustable-rate mortgage (ARM) process, disburse PMI premiums, HOA dues, and process Loss Drafts for all mortgage loans.
The escrow analysis process includes the initial escrow analysis, the annual review of escrow analysis statements, processing escrow analysis for modifications or for increases/decreases in taxes, insurance, or homeowners' association fees, and disbursements of surpluses in the escrow account.
The property tax process includes the timely payment of all taxes, setup of escrow payments, and payment of delinquent taxes.
This position works with Core Logic Tax Service to setup new loans, remove closed loans and ensure delinquent taxes for non-escrowed customers are paid including force placing escrow when necessary.
The position is responsible to ensure accurate ARM loan setup with correct rates changes, including the change of interest only loans to a principal and interest payment for the first interest change date.
They also complete daily printing and mailing, including verification of all correspondence sent to customers with regards to tax, escrow analysis and rate changes, providing tax & insurance information for originations, answering customer calls and providing superior customer service for all loans.
Responsibilities also include ensuring PMI and loss draft insurance processing is completed in a satisfactory manner, according to Bank policy, investor requirements and federal/state laws.
Responsible for the tracking, maintaining reconcilement of private mortgage insurance (PMI) or other insurance as required.
Responsible for multiple aspects of PMI insurance including reconciling monthly PMI invoices from various providers, terminating PMI based on state and/or Federal law, assisting customer's inquiries for cancellation, mailing of PMI disclosure notices, activating PMI certificates during origination/closing, track and report terminated PMI for Fannie Mae loans per Federal Regulations.
Other duties include tracking and processing Loss Drafts, HOA disbursements and reporting the interest earned as required.
Manages the escrow accounts for all consumer mortgage loans:
Performs an initial analysis on new escrowed loans Verifies the accuracy of the annual escrow analysis statements Disburses any escrow surpluses to the consumer Process escrow analysis for default management for modifications Process escrow analysis for loans that have an increase or decrease in their insurance premiums, tax bills, and or homeowner's association fees and adjust the escrow monthly payment accordingly.
Provides excellent customer service by responding promptly and courteously to escrow inquiries 20% Administers the escrow tax payments for all consumer mortgage loans Protects NCB against tax liens by paying tax bills for escrowed consumer mortgage loans on a timely basis.
Work closely with Core Logic Tax Service to add new loans to the database and cancels closed loans from the data base.
Monitors delinquent taxes for non-escrowed consumer mortgage loans.
Communicates with consumer on delinquent taxes, pays delinquent taxes on loans that remain delinquent and establishes an escrow account.
Manages the monthly taxes due spreadsheet to ensure all taxes have been paid.
15% Specializes in adjustable-rate analysis by reviewing and analyzing adjustable-rate notices for accuracy; ensures ARM loans are setup correctly, correct rate changes, to include the changes from interest only loans to a principal and interest payment, for first interest change date.
Answering customer inquiries.
15% Disburse all PMI, HOA, and force-placed insurance premiums, track PMI loans to ensure the PMI Certificates are current and update DNA Servicing system.
Responsible to insure proper termination, disclosure mailings and reconcilement of PMI loans daily.
Reports terminated PMI based on Federal Regulations to Fannie Mae.
Activates all PMI certificates during originations.
15% Accountable for processing and tracking Loss Draft accounts.
Ensures all repairs and payments are processed according to guidelines and tracked for monthly reconciling.
Monthly reconciles all Loss Draft accounts for investor reporting.
15% Customer Service inquiries via telephone, e-mail, and in person.
Also, responsible for various internal database requests and to respond within required benchmarks.
Provide backup to other Retail Servicing team members.
10% Completion of monthly benchmark reporting, data warehouse reports as required.
10% Minimum
Qualifications:
Prefer an associate degree in accounting or business with two years minimum loan and customer service bank experience.
Prefer a minimum of two years loan and customer service bank experience.
Candidate must possess a vast knowledge of Microsoft Excel, Word, and Visio with strong communication and customer service skills and the ability to multitask.
Must be able to work independently and have strong analytical skills.
Job Type:
Full-time Pay:
From $34,000.
00 per year
Benefits:
401(k) 401(k) matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance Parental leave Professional development assistance Referral program Relocation assistance Retirement plan Tuition reimbursement Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
Hillsboro, OH 45133:
Reliably commute or planning to relocate before starting work (Required)
Experience:
banking:
1 year (Preferred) Customer service:
1 year (Preferred) finance:
1 year (Required) Work Location:
Hybrid remote in Hillsboro, OH 45133.
Estimated Salary: $20 to $28 per hour based on qualifications.
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